Welcome to Tando’s The Fragrance!
These Terms of Service (“Terms”) govern your use of our store and any related services offered through it. By visiting or purchasing from us, you agree to these Terms. Please read them carefully.

1. General Conditions

By accessing our site or purchasing from us, you represent that you are at least the age of majority in your country or have given consent for any of your minor dependents to use this site.
We reserve the right to refuse service to anyone for any reason at any time.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of our website or products without express written permission from us.

2. Products and Availability

All products displayed on Tando’s The Fragrance are subject to availability.
We make every effort to display accurate descriptions, images, and prices; however, we cannot guarantee that your device’s display of color or details will be perfectly accurate.

We reserve the right to limit the quantities of any products we offer and to discontinue any product at any time without notice.

3. Pricing and Payments

All prices listed on our website are in USD (United States Dollars) and include applicable U.S. taxes unless stated otherwise.
We reserve the right to change prices at any time without prior notice.

Payments are processed securely through Shopify Payments or other trusted third-party gateways. We do not store your credit card information on our servers.

4. Order Acceptance

After placing an order, you will receive an order confirmation email.
This does not mean your order has been accepted — acceptance occurs only when your payment has been verified and your order has been dispatched.

We reserve the right to cancel or refuse any order, including cases of suspected fraud, incorrect pricing, or inventory issues.

5. Shipping and Delivery

We aim to dispatch all orders within 1–2 business days. Delivery times vary by destination and courier service.
Tando’s The Fragrance is not responsible for delays caused by courier issues, customs, or incorrect shipping details provided by the customer.

6. Returns and Exchanges

All sales are final. We do not offer refunds, returns, or store credit under any circumstances, whether products are opened or unopened.

Exchanges may be considered only if you contact us within 24 hours of delivery and if the incorrect item was shipped, or the item arrived damaged.

All exchange requests are subject to verification and investigation. Claims involving damage may be reviewed for signs of misuse, tampering, or intentional alteration.

We reserve the right to deny any claim that does not meet our eligibility criteria or is suspected of fraud.

For full details please refer to our Refund Policy.

7. Accuracy of Information

We do our best to ensure all information on our website is accurate.
However, errors such as typographical mistakes, pricing inaccuracies, or product description issues may occur.
We reserve the right to correct such errors and to cancel any orders placed based on inaccurate information.

8. Intellectual Property

All content on this site — including text, images, graphics, logos, and product designs is the property of Tando’s The Fragrance and protected by copyright and trademark laws.
You may not use our intellectual property without written permission.

9. Third-Party Links

Our website may include links to third-party sites or services not operated by us.
We are not responsible for the content, privacy practices, or policies of those external sites.

10. Limitation of Liability

To the fullest extent permitted by law, Tando’s The Fragrance shall not be liable for any indirect, incidental, or consequential damages arising from your use of our site or products.
Our total liability for any claim shall not exceed the amount you paid for the product in question.

11. Indemnification

You agree to indemnify and hold harmless Tando’s The Fragrance, its affiliates, employees, and partners from any claim or demand resulting from your breach of these Terms or violation of any law or third-party rights.

12. Changes to Terms of Service

We reserve the right to update or modify these Terms at any time without prior notice.
The most current version will always be posted on our website, with the date of last update shown above.

Your continued use of the website after changes are posted constitutes acceptance of those changes.

13. Contact Information

For any questions regarding these Terms, please contact us at:

📧 Email: contact@tandosthefragrance.com